{"id":170131,"date":"2025-04-03T18:45:24","date_gmt":"2025-04-04T00:45:24","guid":{"rendered":"https:\/\/latiajusta.com.mx\/?p=170131"},"modified":"2025-04-03T18:45:24","modified_gmt":"2025-04-04T00:45:24","slug":"totalplay-cobrara-si-gastas-de-mas-en-internet-profeco-interviene","status":"publish","type":"post","link":"https:\/\/fronteraveracruz.com\/?p=170131","title":{"rendered":"Totalplay cobrar\u00e1 si gastas de m\u00e1s en Internet; Profeco interviene"},"content":{"rendered":"

**Los usuarios de la compa\u00f1\u00eda de telecomunicaciones Totalplay presentaron quejas contra el cobro de 110 pesos en caso de exceder el uso de Internet permitido.<\/p>\n

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La compa\u00f1\u00eda de telecomunicaciones\u00a0Totalplay<\/strong>\u00a0notific\u00f3 a sus clientes que comenzar\u00e1 a realizar un cobro extra en caso de que sobrepasen el l\u00edmite de uso de gigabytes en el\u00a0Internet<\/strong>.<\/p>\n<\/div>\n

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En redes sociales\u00a0se viraliz\u00f3 el aviso de Totalplay<\/strong>\u00a0que les hicieron llegar a los consumidores de dicho servicio. Muchos de los clientes\u00a0 se quejaron de la nueva pol\u00edtica que les impone un pago de 110 pesos si exceden el uso del Internet permitido en el paquete que contrataron.<\/p>\n<\/div>\n

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Los usuarios de la empresa perteneciente al Grupo Salinas de Ricardo Salinas Pliego tacharon de absurda la medida.<\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n<\/div>\n

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De acuerdo con Totalplay, esa pol\u00edtica de uso justo \u201csiempre ha existido y se actualizar\u00e1 para mejorar la calidad y estabilidad de la red<\/strong> para todos. Los cargos adicionales aplicar\u00e1n solo si se excede el consumo incluido\u201d.<\/p>\n<\/div>\n

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En otra l\u00e1mina que circula en redes se observa c\u00f3mo se gestionan los paquetes de Internet en el servicio de telecomunicaciones y la actualizaci\u00f3n de uso de gigabytes permitidos:<\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n<\/div>\n

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Al respecto, la Procuradur\u00eda Federal del Consumidor (Profeco) emiti\u00f3 un comunicado en el que afirma que, \u201cbajo ninguna circunstancia, los proveedores pueden modificar las condiciones<\/strong>\u00a0que originalmente se hayan acordado en los contratos de adhesi\u00f3n\u201d.<\/p>\n<\/div>\n

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Enseguida el comunicado \u00edntegro de la Profeco:<\/p>\n<\/div>\n

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Ante los diversos reportes que personas usuarias est\u00e1n realizando a trav\u00e9s de redes sociales sobre las medidas que est\u00e1 tomando Totalplay por consumo de internet, la Procuradur\u00eda Federal del Consumidor (Profeco) recuerda que, bajo ninguna circunstancia, los proveedores pueden modificar las condiciones que originalmente se hayan acordado en los contratos de adhesi\u00f3n.<\/em><\/p>\n<\/div>\n

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El subprocurador de Telecomunicaciones en la Profeco, Idris Rodr\u00edguez Zapata, explic\u00f3 que, aunque estas modificaciones pudieran ser consideradas como un beneficio para las personas consumidoras, los proveedores deben respetar lo que las personas consumidoras contrataron inicialmente.<\/em><\/p>\n<\/div>\n

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Coment\u00f3 que se tendr\u00e1 una reuni\u00f3n con el proveedor Totalplay, con el fin de proteger los derechos de las personas consumidoras, para que sea claro con la informaci\u00f3n que proporciona a sus clientes y ofrezca alternativas en caso de que las personas no est\u00e9n de acuerdo con los nuevos paquetes.<\/em><\/p>\n<\/div>\n

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Agreg\u00f3 que las y los usuarios que consideren que el proveedor est\u00e1 incumpliendo con el contrato, pueden rep\u00f3rtalo ante la Profeco a trav\u00e9s del correo electr\u00f3nico denuncias.telecom@profeco.gob.mx, al Tel\u00e9fono del Consumidor: 55 5568 8722 y 800 468 8722, y por las redes sociales X: @AtencionProfeco y @Profeco, y Facebook: ProfecoOficial.<\/em><\/p>\n<\/div>\n

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La Profeco revisar\u00e1 que los derechos de las personas consumidoras de los servicios de telecomunicaciones sean garantizados.<\/em><\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n<\/div>\n

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\"\"<\/a><\/p>\n

Aristegui Noticias<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

**Los usuarios de la compa\u00f1\u00eda de telecomunicaciones Totalplay presentaron quejas contra el cobro de 110 pesos en caso de exceder el uso de Internet permitido. La compa\u00f1\u00eda de telecomunicaciones\u00a0Totalplay\u00a0notific\u00f3 a sus clientes que comenzar\u00e1 a realizar un cobro extra en caso de que sobrepasen el l\u00edmite de uso de gigabytes en el\u00a0Internet. En redes sociales\u00a0se…<\/p>\n","protected":false},"author":2,"featured_media":170132,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[3,5],"tags":[],"class_list":["post-170131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-justamente-las-noticias","category-lo-mas-cabron"],"yoast_head":"\nTotalplay cobrar\u00e1 si gastas de m\u00e1s en Internet; Profeco interviene - Frontera Veracruz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fronteraveracruz.com\/?p=170131\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Totalplay cobrar\u00e1 si gastas de m\u00e1s en Internet; Profeco interviene - Frontera Veracruz\" \/>\n<meta property=\"og:description\" content=\"**Los usuarios de la compa\u00f1\u00eda de telecomunicaciones Totalplay presentaron quejas contra el cobro de 110 pesos en caso de exceder el uso de Internet permitido. 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